Salesforce Managed Services

Your Partner in Innovation and Growth

Transforming Challenges into Opportunities Through Continuous Support

Implementing Salesforce is just the beginning of your journey. To realize its full potential, your Salesforce environment requires ongoing attention, optimization, and strategic alignment with evolving business needs. Many organizations struggle to maintain peak performance, keep up with Salesforce updates, and continuously improve their implementation without dedicated expertise and resources.
At Thorson Solutions, our Salesforce Managed Services provide the ongoing support and strategic guidance needed to ensure your Salesforce investment continues to deliver maximum value. We act as an extension of your team, bringing deep expertise, proactive monitoring, and continuous improvement to keep your Salesforce environment aligned with your business objectives and operating at peak efficiency.

Comprehensive Support for Your Salesforce Ecosystem

System Administration & Maintenance

• Proactive management of user accounts, profiles, and permission sets
• Regular system health checks and performance optimization
• Management of system updates and new feature releases
• Configuration of new objects, fields, and automation as business needs evolve

Data Management & Quality

• Ongoing data cleansing and deduplication processes
• Implementation of data validation rules to maintain data integrity
• Regular data backup and recovery procedures
• Monitoring of data storage usage and optimization strategies

Continuous Optimization

• Regular performance reviews and optimization recommendations
• Analysis of user adoption and utilization patterns
• Identification of opportunities for process improvement and automation
• Strategic guidance on leveraging new Salesforce capabilities

Custom Development & Enhancement

• Ongoing development of custom functionality to address evolving business needs
• Optimization of existing custom code and configurations
• Implementation of new automation and process improvements
• Technical documentation and knowledge transfer for custom solutions

User Support & Training

• Dedicated help desk support for user questions and issues
• Regular training sessions to keep users updated on new features and best practices
• Creation and maintenance of user documentation and training materials
• Proactive user adoption strategies to maximize platform utilization

Security & Compliance Management

• Regular security audits and vulnerability assessments
• Implementation of security best practices and controls
• Monitoring of user access and permissions to ensure appropriate data protection
• Assistance with compliance requirements for regulated industries

Release Management

• Planning and preparation for Salesforce seasonal releases
• Testing of new features in sandbox environments
• Communication of changes and impacts to users
• Implementation of new features that align with business objectives

Strategic Advisory Services

• Regular strategic reviews to align Salesforce with business objectives
• Roadmap development for future Salesforce enhancements and expansions
• Guidance on industry best practices and emerging trends
• Recommendations for maximizing ROI from your Salesforce investment

The Thorson Managed Services Advantage

When you partner with Thorson Solutions for your Salesforce managed service’s needs, you gain:

Certified Salesforce Experts

Our managed services team consists of certified Salesforce professionals with extensive experience supporting complex Salesforce environments across industries and business sizes. We bring deep technical knowledge and practical business insight to every engagement.

Proactive Approach

We don’t just react to issues we anticipate and prevent them. Our proactive approach to managed services ensures your Salesforce environment remains secure, efficient, and aligned with your business objectives.

Comprehensive Services

We offer end-to-end managed services that cover every aspect of Salesforce support, from system administration and user training to strategic guidance and continuous optimization.

Flexible Engagement Models

We offer flexible engagement models tailored to your specific needs, from basic administrative support to comprehensive strategic partnership, ensuring you receive the right level of service at the right price point.

Business-Focused Perspective

We understand that Salesforce management is not just about technical support—it’s about enabling business success. Our team aligns managed services activities with your strategic objectives and operational needs.

Measurable Results

We establish clear success metrics and KPIs for our managed services, ensuring we deliver measurable business value and ROI from your Salesforce investment.

A Proactive Partnership for Continuous Success

We begin by conducting a comprehensive assessment of your current Salesforce environment, business processes, and support requirements. Based on our findings, we develop a customized managed services plan and establish clear communication channels and service level agreements.

Our team continuously monitors your Salesforce environment to identify and address potential issues before they impact your business. We perform regular maintenance tasks, apply security updates, and optimize system performance to ensure reliable operation.

We conduct regular reviews of your Salesforce implementation to identify opportunities for optimization and enhancement. Our team provides recommendations for improving processes, leveraging new features, and aligning Salesforce with evolving business needs.

When issues arise, our support team responds quickly to diagnose and resolve problems, minimizing disruption to your business operations. We maintain detailed documentation of all issues and resolutions to build knowledge and prevent recurrence.

We believe in continuous improvement and regularly evaluate our managed services delivery to ensure we’re meeting your expectations and delivering maximum value. Our team stays current with Salesforce updates and best practices to provide the most effective support possible.

We view our managed services relationship as a strategic partnership, working closely with your team to understand your business objectives and ensure Salesforce continues to support your growth and success.

Driving Business Value Through Ongoing Expertise

Reduced Total Cost of Ownership

Professional managed services optimize your Salesforce investment, reducing the need for expensive emergency fixes, minimizing downtime, and extending the useful life of your implementation.

Enhanced System Performance

Proactive monitoring and optimization ensure your Salesforce environment operates at peak efficiency, with fast response times and reliable performance that supports productivity across your organization.

Improved User Adoption & Satisfaction

Ongoing training, support, and optimization ensure your team can effectively leverage Salesforce capabilities, leading to higher adoption rates and greater user satisfaction.

Reduced Risk & Enhanced Security

Regular security audits, proactive monitoring, and expert guidance help identify and address potential vulnerabilities before they can be exploited, protecting your business data and ensuring compliance.

Access to Expertise & Best Practices

Our managed services provide access to certified Salesforce experts with deep knowledge of the platform and experience across industries, ensuring you benefit from best practices and strategic guidance.

Focus on Core Business Activities

With Thorson Solutions managing your Salesforce environment, your internal team can focus on core business activities rather than system administration and troubleshooting, improving overall organizational productivity.

Specialized Expertise for Your Sector

Our team brings deep experience across multiple industries, allowing us to provide managed services that address sector-specific requirements:

Agriculture
We provide managed services for agricultural businesses with specialized support for crop management, supply chain tracking, and equipment maintenance applications that address the unique challenges of seasonal operations and complex supply chains.

Finance
Our financial sector managed services include enhanced security monitoring, compliance support, and specialized data management to meet regulatory requirements while supporting client relationship management and operational efficiency.

Healthcare
We offer HIPAA-compliant managed services for healthcare organizations, with specialized support for patient management, care coordination, and provider collaboration applications that address the unique challenges of healthcare data security and care delivery optimization.

Manufacturing
Our manufacturing managed services include specialized support for production tracking, inventory management, and quality control applications that optimize production processes and improve supply chain visibility.

Logistics
We provide managed services for logistics companies with specialized support for shipment tracking, route optimization, and fleet management applications that address the complex challenges of delivery coordination and resource allocation.

Automobile
Our automotive managed services include specialized support for dealer management, service scheduling, and inventory tracking applications that enhance customer experience and operational efficiency across dealership networks.

What Our Clients Say About Our Salesforce Solutions

Thorson Solutions customized our Salesforce exactly to how our teams work. The new flows and layouts reduced manual updates and made handoffs smoother across sales and operations. Delivery was fast, clean, and well documented.

Daniel Hart, Sales Manager

NorthBridge Components, Canada

In a heavy-industry environment, our Salesforce needed to handle complex approvals, asset tracking, and strict reporting. Thorson built a scalable setup that works reliably on the shop-floor and in the field. Our visibility improved and the process is finally standardized.

Priya Nair, Director of Operations

IronVale Manufacturing Group, Germany

Their dedicated support feels like an extension of our in-house team. Issues are acknowledged quickly, resolved thoughtfully, and communicated clearly. We’ve seen fewer disruptions and a much more stable Salesforce experience.

Michael Chen, CEO

SummitPeak Logistics, Singapore

TS Documents streamlined how we generate, manage, and share customer documents. It’s intuitive for users and saves us hours every week on repetitive paperwork. Implementation was smooth, and the team handled our custom requirements without delays.

Sofia Almeida, Founder

ClearCrest Advisory, Portugal

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Platform Developer I

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