Data Collection Practices
Personal Information
When you interact with Thorson Solutions through our website, contact forms, or services, we may collect personal information including:
- Name and contact details (email address, phone number, mailing address)
- Company information and job title
- Professional credentials and background
- Communication preferences and history
Usage Information
We automatically collect certain information when you visit our website:
- IP address and browser information
- Device information and operating system
- Pages visited and time spent on our site
- Referring websites and search terms
- Interaction with our website features and content
Cookie Information
Our website uses cookies to enhance your experience and gather analytics data:
- Essential cookies for website functionality
- Performance cookies to analyze site usage
- Functional cookies to remember your preferences
- Targeting cookies for relevant content delivery
Data Usage Practices
Service Provision
We use your information to:
- Provide and improve our Salesforce consulting and implementation services
- Respond to your inquiries and requests for information
- Schedule consultations and meetings
- Process applications for our dedicated resource services
Communication
We use your contact information to:
- Respond to your questions and comments
- Send you information about our services and offerings
- Share updates about Salesforce best practices and industry insights
- Invite you to events, webinars, and training sessions
Website Improvement
We use usage information to:
- Analyze website performance and user behavior
- Improve our website content and functionality
- Enhance user experience and navigation
- Develop new features and services based on user needs
Protecting Your Information
Security Measures
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of sensitive data during transmission and storage
- Secure servers with restricted access controls
- Regular security assessments and vulnerability testing
- Employee training on data protection best practices
Data Retention
We retain your personal information only as long as necessary:
- Contact inquiry information: 2 years from last interaction
- Service engagement records: 7 years (as required for business and legal purposes)
- Website analytics data: 26 months (as per Google Analytics retention settings)
- Marketing communication preferences: Until you opt-out or request removal
Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website and business:
- Salesforce (for CRM and service delivery)
- Email marketing platforms (for communication management)
- Analytics providers (for website performance analysis)
- Cloud hosting providers (for website and application hosting)
These service providers are contractually obligated to protect your information and may only use it for the purposes specified in our agreements.
Controlling Your Information
Access & Correction
You have the right to:
- Request access to the personal information we hold about you
- Correct inaccurate or incomplete information
- Update your contact preferences and communication settings
- Request deletion of your personal information (subject to legal obligations)
Communication Preferences
You can control how we communicate with you:
- Opt-out of marketing communications at any time
- Update your email preferences through our communications
- Unsubscribe from specific types of content or communications
- Request to be removed from specific mailing lists
Browser Controls
You can manage your online privacy through browser settings:
- Block or delete cookies through your browser preferences
- Opt-out of targeted advertising through industry initiatives
- Use private browsing modes to limit data collection
- Adjust location settings on your mobile devices
Cross-Border Data Handling
As a global service provider, we may transfer your information across international borders:
- Data may be stored and processed in countries other than your country of residence
- We ensure appropriate safeguards are in place for international data transfers
- We rely on standard contractual clauses and other legal mechanisms to protect your information
- We comply with applicable data protection laws for international data transfers
Protecting Minors’ Information
Our website and services are not intended for children under the age of 13:
- We do not knowingly collect personal information from children under 13
- If we become aware that we have collected information from a child under 13, we will take steps to delete it
- Parents or guardians can contact us if they believe their child has provided us with personal information
Policy Updates
We may update this Privacy Policy from time to time:
- We will notify you of significant changes through our website or email communications
- The updated policy will be effective when posted on our website
- We encourage you to review this policy periodically for the latest information on our privacy practices
- Your continued use of our website and services constitutes acceptance of any changes
Privacy Inquiries
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: info@thorsonsolutions.com
Phone: +91 903 3336 822
Address: 1006, Shivalik Satyamev, S.P Ring Road, Ambli-Bopal Junction, Bopal, Ahmedabad – 380058
Our privacy team will respond to your inquiry within a reasonable timeframe and address any concerns you may have about your personal information.
